Shipping & Delivery Policy

Shipping & Deliveries

Thank you for visiting and shopping at our online store.

Following are the terms and conditions that constitute our Shipping Policy. 

 

1. SHIPPING & DELIVERY POLICY

We deliver to most countries in the MENA Region and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

 

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 - 2 Business days.

You will receive a confirmation e-mail with the tracking number of your package.

All our products are shipped via ARAMEX from Lebanon to the destination of your choice within the Mena Region! Your package will be delivered to the address you specified within 2 - 5 business days depending on your location and product availability. Additional shipping fees may apply when shipping outside Lebanon.

 

Deliveries in Lebanon

If the item is available in stock it will take 2 - 3 business days for delivery within Lebanon.
If the Item is out of stock but eligible for order, please allow an additional 10 - 14 business days for Deliveries. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

 

Deliveries to all other Countries

For all international deliveries, If the item is available in stock the usual delivery time-frame is 3 - 5 business days but time taken is dependent on our logistics partners and their affiliates and can vary upon circumstances. If the Item is out of stock but eligible for order, please allow an additional 10 - 14 business days for Deliveries. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. However, rest assured that your order is safely on its way and may track its status here.

 

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

NB: customs are not included in the shipping fee.

 

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards for all territories and COD (cash on delivery) for orders in Lebanon only. We do not accept payments via ATM or inter-bank transfers.